Terms and Conditions

Effective Date: August 15, 2025

Introduction

Welcome to Picnic Blanket Co. These Terms and Conditions (“Terms”) govern your use of our website picnicblanket.com.au and our picnic planning services. By accessing our website or engaging our services, you agree to be bound by these Terms.

About Our Services

Picnic Blanket Co. is a picnic planning and event coordination service that connects clients with quality suppliers including caterers, entertainment providers, custom blanket manufacturers, and other outdoor event specialists across Australia. We act as intermediaries to facilitate memorable outdoor experiences.

 

Service Booking and Reservations

Booking Process

  • All bookings require a completed consultation and signed service agreement
  • Bookings are confirmed upon receipt of required deposit payment
  • We reserve the right to decline bookings that fall outside our service capabilities
  • Availability is subject to confirmation with our supplier network

Deposits and Payment Terms

  • A 50% deposit is required to secure your booking
  • Final payment is due 7 days before your event date
  • Payment methods include bank transfer, credit card, and approved payment platforms
  • Late payment may result in service modifications or cancellation

Service Modifications

  • Changes to bookings must be requested at least 14 days before the event
  • Modifications may incur additional charges based on supplier requirements
  • We will make reasonable efforts to accommodate changes subject to supplier availability
  • Some modifications may not be possible due to supplier constraints

 

Cancellation and Refund Policy

Client Cancellations

  • More than 14 days before event: Full refund minus 10% administration fee
  • 7-14 days before event: 50% refund, subject to supplier cancellation policies
  • Less than 7 days before event: No refund, subject to individual supplier terms
  • Day of event: No refund for any reason

Weather-Related Cancellations

  • We provide weather monitoring and alternative arrangements when possible
  • Covered venue alternatives may be offered subject to availability
  • Rescheduling options available within 90 days at no additional charge
  • Force majeure events (severe weather warnings) may qualify for full rescheduling

Service Provider Cancellations

  • If we cancel due to circumstances within our control, full refund provided
  • Third-party supplier cancellations handled according to individual supplier policies
  • We will make reasonable efforts to secure alternative suppliers
  • Compensation limited to refund of payments made for affected services

 

Our Responsibilities and Limitations

Service Coordination

We will:

  • Coordinate with qualified suppliers in our network
  • Provide professional consultation and planning services
  • Ensure suppliers meet our quality standards
  • Facilitate communication between clients and service providers
  • Provide setup coordination and event management as agreed

Limitations of Liability

  • We act as coordinators and are not directly responsible for supplier performance
  • Our liability is limited to the total amount paid for our coordination services
  • We are not liable for supplier delays, cancellations, or service quality issues
  • Weather-related disruptions are beyond our control and responsibility
  • We cannot guarantee specific outcomes or experiences

 

Client Responsibilities

Information Accuracy

Clients must:

  • Provide accurate information about event requirements and preferences
  • Disclose all dietary restrictions, allergies, and accessibility needs
  • Inform us of any changes to guest numbers or requirements promptly
  • Ensure all necessary permits and permissions are obtained for chosen locations

Venue and Location Requirements

  • Clients are responsible for obtaining venue permissions where required
  • Public park permits and facility bookings remain the client’s responsibility
  • We provide guidance but clients must ensure compliance with local regulations
  • Access and parking arrangements are the client’s responsibility

Conduct and Behavior

  • Clients and guests must treat suppliers and their property with respect
  • Any damage to supplier equipment or venues is the client’s responsibility
  • Inappropriate behavior toward suppliers may result in service termination
  • Alcohol consumption must comply with local laws and venue regulations

 

Supplier Network and Third-Party Services

Supplier Selection

  • We maintain relationships with qualified suppliers across Australia
  • Suppliers are independently operated businesses
  • We perform due diligence but cannot guarantee supplier performance
  • Client feedback helps us maintain quality standards

Supplier Terms

  • Individual suppliers may have additional terms and conditions
  • Dietary restrictions and special requirements are subject to supplier capabilities
  • Equipment and service quality standards vary by supplier
  • Direct payments to suppliers may be required for certain services

 

Intellectual Property

Website Content

  • All website content, logos, and materials are owned by Picnic Blanket Co.
  • Clients may not reproduce or distribute our marketing materials
  • Event photos may be used for promotional purposes with client consent
  • Client testimonials and reviews may be used in marketing materials

Client Content

  • Clients retain ownership of personal photos and information provided
  • We may use anonymous case studies and testimonials for marketing
  • Specific client information remains confidential unless consent is given
  • Event photos by our photographers require separate usage agreements

Privacy and Data Protection

  • Personal information is collected and used according to our Privacy Policy
  • We share necessary information with suppliers to deliver services
  • Client data is protected according to Australian Privacy Principles
  • Marketing communications require opt-in consent

 

Dispute Resolution

Complaint Process

  1. Contact us directly to discuss any concerns or issues
  2. We will investigate and respond within 5 business days
  3. Escalation to senior management if initial resolution is unsatisfactory
  4. External mediation may be recommended for unresolved disputes

Governing Law

  • These Terms are governed by Australian Consumer Law
  • Disputes will be resolved in Australian courts
  • Consumer rights under Australian law cannot be excluded
  • Mediation and arbitration options available for commercial disputes

 

Website Use and Restrictions

Permitted Use

  • Website is for personal and commercial research purposes
  • Information may be used to evaluate our services
  • Contact forms and inquiries are encouraged
  • Social media sharing of public content is permitted

Prohibited Activities

  • Unauthorized commercial use of website content
  • Attempting to disrupt website functionality or security
  • Collecting personal information of other users
  • Using automated systems to access or download content

 

Service Modifications and Updates

Terms Updates

  • We may update these Terms periodically with notice on our website
  • Continued use of services constitutes acceptance of updated Terms
  • Significant changes will be communicated via email to active clients
  • Previous versions remain available upon request

Service Changes

  • We may modify or discontinue services with reasonable notice
  • New services may be added with separate terms if required
  • Pricing changes apply to new bookings after the change date
  • Existing bookings remain subject to original pricing agreements

 

Emergency Procedures

Event Day Emergencies

  • Emergency contact information provided before each event
  • Weather monitoring and alternative plans developed when necessary
  • Supplier backup plans maintained for critical services
  • Client emergency contacts required for all bookings

Health and Safety

  • Clients responsible for guest health and safety requirements
  • Food safety and hygiene standards maintained by catering suppliers
  • First aid and emergency services remain client responsibility
  • Special medical needs must be disclosed during booking process

Contact Information

For questions about these Terms and Conditions or to report issues please contact us please contact us via our form

Office Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST

Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.